Updated 30/06/2020 - Audiology and Otology during Covid-19

​Update published 01/06/20 (to be reviewed 30/06/20) from the UK's audiology professional bodies

New guidance was launched 01/06/20 in regards to the provision of Audiology services. Audiology is deemed as an essential service, so we are able to offer appointments with certain criteria being met. You can read the full guidance below. The report goes into detail on how we will resume normal appointments, including Wax Removal and how we will go about these appointments safely. We will adhere to these regulations strictly, and where applicable ask that you do so as well.  Your safety remains paramount at all times.


Before we book any appointments we will ask you these questions, and will expect you to answer truthfully :

  1. Do you or anyone in your household have coronavirus?

  2. Do you have a new, or continuous cough?

  3. Do you have a high temperature (37.8 or over)?

  4. Have you lost the sensation of smell or taste?

  5. Does anyone in your household have a new, continuous cough or high temperature?

  6. Is this visit Essential?

If you answer yes to any of these questions (aside from Q6), then we will need to delay your appointment for the safety of everyone.

We will also ask you to :
  1. Confirm by Email or message (written format) that you are happy and give consent for the appointment to go ahead.

  2. ​We will ask you to inform a family member (where possible) of the visit to ensure a 3rd party is aware of the appointment and happy for it to go ahead.

  3. ​Arrange a suitable space for the appointment to take place, where all parties can maintain the recommended 2m social distance.

  4. ​Ensure all parties have undertaken appropriate and robust hand hygiene practice.

What 'we' will do :
  1. Only attend if we, or immediate family members we live with are showing none of the above mentioned signs.

  2. We will complete thorough and robust hand hygiene practices.

  3.  We will distance temperature test you under your consent. We will be using recommended PPE for the visit. This will be a Face mask/Respirator rated at FFP2 or 3 only, disposable gloves, disposable apron.  We will not be wearing ties, jacket, or long sleeves.  We will either put the PPE on prior, or will put on at the appointment maintaining social distancing regulations.

  4. The disposable PPE will be put into a protective bag at the end of the appointment. We will be leaving this bag with you to dispose of. The guidelines state that this bag cannot go into your general waste for 72 hours and must be set aside from your normal refuse.

If you feel that you cannot adhere to any of the above points, then please consider booking at a different time in the future.  Your safety is our top priority.

Providing You with Hearing care at Home.

We like to do things a little differently at Moor Hearing. Offering personalised, professional Hearing Care services from the comfort of your own home, by Lee Rogers (RHAD, HCPC Registered).

With 14 years of experience working for leading high street retailers, (most recently Boots Hearing  we can offer you and your loved ones the best independent advice, backed by years of training and knowledge. 

We offer our clients the latest and leading solutions at the most competitive and transparent prices, all including a diligent and caring aftercare service. 

About Moor Hearing services

I am local to the area, and know that it isn't always easy to get to places, and during years within the industry I frequently get asked if someone offers a home visit service. They do now.

Covering Devon and Cornwall, I will visit you in the comfort of your own home, or a family member if they reside in a residential or care home. Full hearing assessments, advice, health checks on your ears, hearing solutions, Tinnitus management, assistive hearing devices and Micro suction (wax removal) can all be completed in your favourite chair.

First and foremost an expert in Audiology, not a salesperson, so please rest assured that there will never be any pressure to commit to a solution.  Moor Hearing want you to be happy and comfortable with your decision, and if that takes weeks or months then we will still be ready to help you.  Our comprehensive aftercare service is second to none, and is all included with your chosen package.

Our Services

Moor Hearing provides these services to the patient at home:

  • Full Audiometric Hearing Test using KuduWave
  • Otoscopy (wax check)

  • Explanation of results in an easy to understand manner

  • Independent advice on solutions

  • Demonstrations of latest technology

  • Micro suction using the newest technology

  • Speech in Noise testing

  • And many other services 

The amazing way our hearing works!

Our ears our amazing. From the way they funnel sound, to the intricate membranes and bones that enable us to hear, it truly is a fantastic feat of 'human' engineering!

It is also very complex, and we could write reams of paragraphs to give you an insight, but we have scoured the internet to find the best and simplest way of explaining the workings of your outer, middle, and inner ear. 


This animation is by far and away the best we have found. Spend 5 minutes and watch this great video.

The amaazig way our hearing works
About Moor Hearing and their services
Help Videos 

Find guidance and help on changing a wax filter, pairing your aids to your phone, and correct insertion and placement of your aids.

At Moor Hearing we strive to keep unnecessary use of paper to a minimum. Confirmation appointments, invoices, receipts would all be preferred to be emailed to yourself or a loved one where possible and with your consent. Of course if you would like a printed receipt we are happy to provide one.

United Kingdom

Moor Hearing Logo - Hearing Tests and Hear Care Professionals in Devon & Cornwall

Moor Hearing Offer personalised, professional Hearing Care services from the comfort of your own home, by Lee Rogers (RHAD, HCPC Registered).


01822 452021

01752 936305



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