Hear More Clearly with Moor Hearing
We are delighted to announce a collaboration with an amazing independent opticians in Plymstock and Plymouth. Iconic Opticians are a multi award winning local and Independent opticians and we couldn't be happier.
Sharing our values for great customer care, service and price, we will offering our full range of Audiology services from January. Come in and see us for great opening offers, or take our free hearing screener in store!
During these uncertain times we want you to know that we are here for all of our existing patients, and welcome new ones too. We are deemed as an 'Essential Service' so can continue to provide hearing care within the safety of your own home.
We are happy to attend to your needs (in regulated PPE) for wax removal, hearing tests, and hearing aid provision. You may already be with another company that doesn't offer a home service? If this is so, don't worry, call us and we will see if we can help. After all we are all in this together.
Updated 05/01/2021 - Audiology and Otology during Covid-19
Update published 05/01/21 from the UK's audiology professional bodies
Hear More clearly with Moor Hearing, your home visit hearing and wax removal specialists.
Local care for local people by local Audiologists.
New guidance was launched 05/01/21 in regards to the provision of Audiology services. Audiology is deemed as an essential service, so we are able to offer appointments with certain criteria being met. You can read the full guidance below. The report goes into detail on how we will resume normal appointments, including Wax Removal and how we will go about these appointments safely. We will adhere to these regulations strictly, and where applicable ask that you do so as well. Your safety remains paramount at all times.
Providing You with Hearing care at Home.
We like to do things a little differently at Moor Hearing. Offering personalised, professional Hearing Care services from the comfort of your own home, by Lee Rogers and Peter Aylett. (RHAD, HCPC Registered).
With combined 28 years of experience working for leading high street retailers such as Boots Hearingcare, we can offer you and your loved ones the best independent advice, backed by years of training and knowledge.
We offer our clients the latest and leading solutions at the most competitive and transparent prices, all including a diligent and caring aftercare service.
We are both local to the area, and know that it isn't always easy to get to places, and during years within the industry we frequently get asked if someone offers a home visit service. They do now.
Covering the majority of Devon and Cornwall, we will visit you in the comfort of your own home, or a family member if they reside in a residential or care home. Full hearing assessments, advice, health checks on your ears, hearing solutions, Tinnitus management, assistive hearing devices and Micro suction (wax removal) can all be completed in your favourite chair.
First and foremost we are experts in Audiology, not sales people, so please rest assured that there will never be any pressure to commit to a solution. Moor Hearing want you to be happy and comfortable with your decision, and if that takes weeks or months then we will still be ready to help you. Our comprehensive aftercare service is second to none, and is all included with your chosen package.
Moor Hearing provides these services to the patient at home:
Full Audiometric Hearing Test using KuduWave
Otoscopy (wax check)
Explanation of results in an easy to understand manner
Independent advice on solutions
Demonstrations of latest technology
Micro suction using the newest technology
Speech in Noise testing
And many other services
The amazing way our hearing works!
Our ears our amazing. From the way they funnel sound, to the intricate membranes and bones that enable us to hear, it truly is a fantastic feat of 'human' engineering!
It is also very complex, and we could write reams of paragraphs to give you an insight, but we have scoured the internet to find the best and simplest way of explaining the workings of your outer, middle, and inner ear.
This animation is by far and away the best we have found. Spend 5 minutes and watch this great video.
Moor Hearing - Proud of where we come from
Lee Rogers RHAD, MSHAA
Having had over 14 years of experience within national and domiciliary companies, including most recently Boots Hearing Care where I spent 7 years as the audiologist in Plymouth, I am very knowledgeable in everything regarding your ears and your hearing. From completing ear health checks, testing, explaining, recommending, and even removing wax, I will be there to help every step of the way.
Family, friends and morals are all highly important to me, and I approach every new appointment and patient in a way that I would want my own parents and family to be treated.
The great thing about being in the hearing care profession is that you will never be static with your knowledge. Hearing aids, connectivity, testing equipment and methods have changed greatly over the last 14 years, and it requires the audiologist to move with this too!
Peter Aylett RHAD, MSHAA
I have over 14 years experience working as an audiologist. I worked for two national hearing companies, the most recent being Boots,where I worked alongside Lee in the flagship Plymouth store.
We decided to set up Moor Hearing as we both felt there was a definite need for a friendly and knowledgeable local independent company which could offer the full array of hearing services.
Like Lee, I feel very strongly about the values and practices that a hearing company should offer. Honest advice, exceptional customer care, and up to date product knowledge are key amongst these. We also strive to keep our pricing as competitive as possible.
We thoroughly embrace new technology, attend the training, and get to know the equipment and what they are capable of inside and out. We want to be able to provide our patients the best possible solutions for their lifestyle.....change should be embraced and you will only find the most up to date solutions from Moor Hearing.
So, even if you are just interested in your hearing results, need help quickly and safely removing some wax, or want to discuss hearing solutions or ear protection then we will be happy to give you our time, honest opinions and undivided attention....We may just ask for the kettle to go on!
What we will do
Its important to know what will happen during your free hearing consultation, and because we provide this in the comfort of your home, we hope it will be an informative, interesting but also a relaxing test.
Online Hearing Test
If you would like to get an idea of your hearing levels, please take our 3 minute Hearing Screener. It works best with a good pair of headphones and a quiet room and will test you at 3 frequencies, measuring the difference (if any) between these sounds.
The results will give you an idea if your hearing is within normal range, if there is a mild issue or maybe something a bit worse. There will be lifestyle questions also to help build a picture of your hearing and whether you should book for a full hearing test, and a more detailed evaluation.
All of our tests are completely free of charge.
There are 4 stages.
This bit is down to you. Tell us where you are struggling, and where you hear well. Whats important to you, and what can be improved. We will ask the opinion of your nearest and dearest if they are there, to get their thoughts too. We will listen so the best solution is chosen to meet your needs.
After covering some medical questions, we will inspect the health of your outer ear and the TM (Eardrum). We will even show you this on a Video Otoscope so you can see for yourself. All being well, and there are no reasons not to proceed (ie blocked with wax) you will be tested to BSA standards using an advanced noise cancelling calibrated audiometer incorporating ear inserts and headphones. The KuduWave enables us to offer you a test at home, just like you were sat in a sound proof booth. We will also undertake some speech testing in noise
We have our final Audiogram! We'll take you through in detail what the results mean and how they relate to your own issues that you brought to our attention earlier. We will also cover how they compare to normal hearing, the most common issues arising from the loss, and the type of loss present. Hearing results will fall somewhere between acceptable, mild, moderate or severe/profound. If we complete a Speech in Noise test, we will also explain this.
Having discussed your problem areas, and completed your test we can now look at potential solutions. Again this bit is down to you! It could be the best hearing aid in the world, but if you're not happy wearing it, it will be the worst in your eyes! Cosmetics and comfort are important and we will be led by you as to what you will be happy to use. We will use our experience and explain what route we would go down and why, but ultimately you will be the one wearing the device, so we will make sure you are 100% happy with style, level of technology and cost before we go any further. Rest assured we have 60 days to trial the aids, and if for whatever reason you want to change then we are happy to do so. They are going to be with you for some time so its important they're right.
Before we book any appointments we will ask you these questions, and will expect you to answer truthfully :
Do you or anyone in your household have coronavirus?
Do you have a new, or continuous cough?
Do you have a high temperature (37.8 or over)?
Have you lost the sensation of smell or taste?
Does anyone in your household have a new, continuous cough or high temperature?
Is this visit Essential?
If you answer yes to any of these questions (aside from Q6), then we will need to delay your appointment for the safety of everyone.
If you feel that you cannot adhere to any of the above points, then please consider booking at a different time in the future. Your safety is our top priority.